An apparent error by Google has resulted in some Stadia subscribers getting refunds that they weren’t entitled to.

Google announced it was closing Stadia earlier this year and said it would refund customers for any hardware and games purchases they had made since the service’s launch. However, Google stopped short of refunding customers for the monthly Stadia Pro subscriptions required to game in 4K and to benefit from free games.

Now it emerges that some gamers in the U.K. and other parts of Europe have been receiving refunds for Stadia Pro.

A post on Reddit shows one gamer benefiting from multiple refunds of £8.99 for Stadia Pro, with other gamers confirming they too have received their money back for the subscription fees.


A report on 9to5Google claims the refunds were made in error, and that the lucky customers who benefitted from the windfall won’t be asked to return the money. It’s not clear how many customers benefited from the bonus payments. Google has been approached for comment.

Stadia refund progress

Google has been making steady progress with refunding Stadia customers. Many customers (including myself!) are reporting that they’ve already received refunds for games purchased on the service. It seems most customers are still waiting for their money back on hardware purchases.

Google has said that it aims to complete the refunds process by the end of January and is asking customers not to contact customer services to chase refunds at this time.


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